Frequently Asked Questions

Last updated: June 3, 2026

Welcome to the Estera Help Center. Below you will find answers to the most common questions about our fitness equipment, activewear, and order operations.

What Is In This Page?

Product & Safety FAQs
Shipping & Delivery FAQs
Track123 & Order Tracking FAQs
Cancellations FAQs
Returns, Refunds & Damages FAQs
Warranty & Equipment Quality FAQs

1. Product & Safety FAQs

Should I consult a doctor before using Estera equipment?

Yes. We highly recommend consulting with a qualified healthcare professional or licensed physician before starting any new exercise program using our fitness equipment -- especially if you are pregnant, nursing, taking prescription medications, or have a pre-existing medical condition.

Where can I find instructions or guides for my fitness equipment?

Digital guides, workout breakdowns, and product manuals will be sent to your email inbox within 24 hours of purchase. If you did not receive yours, please check your spam folder or contact us at hello@esteralife.com.

2. Shipping & Delivery FAQs

Where do you ship?

We ship strictly to the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, APO/FPO addresses, or US territories. International shipping is not available.

How much does shipping cost, and how long does delivery take?

Standard Shipping: Flat rate of $7.00 for orders under $80.00. Delivery takes 8-15 business days (1-3 days processing + 7-12 days transit).
Free Shipping: Applied automatically to all orders of $80.00 or more. Same delivery timeframe of 8-15 business days.

Orders placed on weekends or public holidays will begin processing on the next business day. Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.

My order contains multiple items. Will they all arrive together?

Not always. Because we fulfill items from different regional facilities based on local stock availability, your items may arrive in separate packages. You will receive a unique tracking number for each shipment.

3. Track123 & Order Tracking FAQs

How do I track my delivery?

Tracking your order takes three simple steps:

Check your inbox for an automated shipping confirmation email from Estera.
Click the tracking link in that email, or copy your unique tracking code.
Paste the tracking code into our dedicated Order Tracking page powered by Track123, accessible at esteralife.com/tools/tracking.

Why is my tracking number not showing any updates yet?

Please allow up to 24 hours after receiving your shipping confirmation email for our carriers (USPS, UPS, or FedEx) to scan your package into their system and update the tracking portal.

4. Cancellations FAQs

Can I cancel my order?

Because we route orders to our fulfillment centers immediately upon placement, cancellations are only guaranteed if you email hello@esteralife.com within 12 hours of placing your order. Once an order has been processed or loaded onto a carrier, it cannot be canceled or modified in transit.

5. Returns, Refunds & Damages FAQs

What is your return policy window?

We offer a 30-day return window from the date of delivery for unused fitness equipment in its original packaging with all components included, and unworn activewear with all original tags still attached. The customer is responsible for sourcing and purchasing their own return shipping label. No restocking fees apply.

What should I do if my package arrives damaged or defective?

Please inspect your order upon delivery. If your package arrives structurally damaged or you receive a defective item, do not use the product. Email us at hello@esteralife.com within 7 days of delivery with your order number and clear photos of the damage. We will process a free replacement shipment within 1-2 business days. You are not required to return the damaged item.

6. Warranty & Equipment Quality FAQs

Do your fitness products come with a warranty?

Yes. All premium physical fitness equipment -- including the Pilates Bar Kit, Ankle Weight Bangle, Yoga Mat, Deep Tissue Massager, and Pilates Ring Set -- is backed by a 1-Year Limited Warranty against structural manufacturing defects from the date of delivery.

The Estera Fitted Active Romper is covered by a separate 30-day limited warranty against manufacturing faults upon arrival, such as faulty stitching, zipper failure, or fabric unraveling. This does not cover damage from washing, snagging, or everyday wear after delivery.

What does the 1-Year Equipment Warranty cover, and how do I file a claim?

The 1-Year Warranty covers structural breaks, functional component failures, or factory defects that occur under normal personal residential use. It does not cover normal cosmetic wear and tear, damage from misuse or improper storage, or commercial use.

To file a claim, email hello@esteralife.com with your order number and a short video or photo clearly showing the defect. Approved claims receive a brand-new, free replacement unit within 1-2 business days -- you are not required to ship the defective item back to us.

How do I know if my damage is covered under warranty vs. the return policy?

Arrived damaged from shipping -> covered under our Return & Refund Policy. Contact us within 7 days of delivery.
Developed a manufacturing defect during normal use -> covered under the Warranty Policy. Contact us within 1 year of delivery.